COMPLAINTS

If you have a complaint against our organisation, please try to speak to the person you have been dealing with, who should be able to help you to resolve the issue.

If you are still unhappy, please contact Matt Garwood on 07808706170 to have your complaint investigated further. We aim to respond within five working days and to have investigated the complaint and reached a decision within 20 working days.

If after this time you are still unhappy, we are members of the British Pest Control Association, and you can contact them to assist in reaching a solution (www.bpca.org.uk/complaints). Please do not contact them until you have gone through our internal complaints procedure, as they will refer you back to us.